Chauffeur Etiquette: What Actually Happens in the Back Seat

For guests new to chauffeur travel, the biggest question isn't the car or the price - it's what to expect. Most people have never had a stranger open a door for them, and it feels formal in the best way, but only if you know the rhythm. Here is exactly how a Prime chauffeur experience flows, so your first ride feels like your tenth.

Arrival and greeting

Your chauffeur is at the pickup point at least ten minutes before your scheduled time. They will not honk, phone or text unless there's a delay from your side. When you approach, they step out, greet you by name and open the rear passenger-side door - always the right side, always the back. If you prefer to sit in front (common on longer roadshow days), just say so; it is entirely normal.

Luggage and belongings

The chauffeur handles every bag from kerb to boot. Fragile items, laptops or gift boxes stay in the cabin with you unless you say otherwise. Coats can be hung on the rear coat hook. Once you are settled, the chauffeur closes your door - please leave the door for them to close; it is not stiffness, it is the standard.

Conversation, or none

A well-trained chauffeur takes the tone from you. If you open with a friendly "Good morning, how's your day going?", expect warm conversation about Copenhagen, the weather or your route. If you open a laptop or a book, the drive stays silent and the partition of tinted glass gives you privacy for calls. Neither choice is wrong - the chauffeur's job is to match your energy, not create it.

Requests during the ride

Temperature, music, a quick coffee stop, a change of route - any of it is fine. There is no charge for a five-minute detour, no eyebrow raised at "can we swing by the pharmacy first?", no attitude about a Spotify playlist over the aux. The interior is your space for the duration of the booking.

The tip question

In Denmark, tipping is genuinely not expected - service is included in the fare and our chauffeurs are properly paid. Guests from tipping cultures sometimes want to leave 10–15% and that is welcome but never necessary. A quick five-star review or a personal recommendation to a friend means far more to a chauffeur than cash.